Create an indoor wayfinding system for hospitals
Rochester Regional Health challenged us to conceptualize a better indoor wayfinding system for hospitals driven by augmented reality technology. Being a highly complex space, such a problem pushed us as designers to consider an intuitive and sensitive end to end solution.
• First time visits are intimidating and often confusing.
• There is a disconnect between hospital spaces and its visitors.
• Everything looks the same, hence it easy to get lost
• Can do more to create values for both visitors and hospitals
Designing an experience sensitive to the user's emotional journey
We identified and visualized key emotional moments in the user's journey in order to craft an experience around it.
Intuitively guiding and instructing the user throughout the journey
Based on our research and identifying pain points in the early half of the user journey we wanted to introduce a helpful onboarding flow to orient new users and set expectations at this time.
Clear in-app entry points and communication to reduce confusion and anxiety. We wanted to focus on giving the user a good understanding of where they were and where they're going.
Intuitive & contextual feedback
Location-based triggers to help users navigate & interact with their surroundings effectively thus enhancing spatial awareness and helping users be comfortable in the space.